Refund policy
Returns
We hope you love your purchase but if you’ve changed your mind, we do accept product returns within 14 days of purchase.
To be eligible for a return, your item must be unused, with all the labels and tags intact, and in its original packaging.
In some instances, we are unable to offer refunds or exchanges. These include personalised and perishable products, as well as products which have had their protective seals or strips removed or damaged.
The following examples are non-returnable:
- Made-to-measure, made-to-order, altered, or personalised items
- Newspapers, periodicals or magazines
- Event tickets
- Hampers
- Food and drink
- Flowers
- Fragrance when delivered outside the UK
- Opened CDs, DVDs or computer games
- Beauty items and cosmetics that have been opened, tested or partially used
- E-vouchers and gift cards
- Headphones that have been opened, tested or partially used
If your items are damaged or poor quality, please contact our customer service at cs@artistebasic.com.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at cs@artistebasic.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at cs@artistebasic.com.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service. We don’t guarantee that we will receive your returned item.
